Refund and Cancellation Policy
Upbooks™ reserves the right to refuse/cancel any subscription.
Upbooks™ reserves the right to refuse/cancel any subscription. Upbooks™ at its sole discretion may cancel any subscription(s):
- If it suspects a fraudulent transaction, or
- If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
- For any reason outside the control of the Upbooks™ including causes for delivery related logistical difficulties.
Refund/cancellation policies applicable in the following conditions:
a) Subscription Cancellation Before Start
In case, the buyer cancels the subscription online before the subscription has been started, the entire subscription amount will be refunded within 7 days.
b) Subscription After Start
However, the subscription once started cannot be refunded in any case. But it can be cancelled before next subscription renewal.
c) Data Download After Cancellation
You will not be able to download any data post cancellation of your subscription.
d) Failed Transactions or Double Charges
In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded within 7 days.
e) Bank/Card Transaction Charges
In case of cancelled subscription/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited at the discretion of your bank or payment method.
f) Refund Processing Time
Upbooks™ offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account. It solely depends on your bank / card provider.
Need Help?
If you have any questions about our Refund and Cancellation Policy, please contact us at info@upbooks.io or support@upbooks.io